FAQ

Frequently Asked Questions (FAQ)
1. What products do you sell?
We specialize in premium streetwear, including hoodies, t-shirts, sweatshirts, joggers, tote bags, socks, and accessories.
 

2. How can I place an order?
Simply select your items, choose the size and color, add to cart, and proceed to checkout. Follow the prompts to complete your payment securely.
 

3. What payment methods do you accept?
We accept all major credit/debit cards and secure online payment gateways. Your payment is processed safely and securely.
 

4. Do you offer shipping?
Yes! We deliver across South Africa. Orders are processed within 2–5 business days, and standard delivery usually takes 3–7 business days.
 

5. How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order weight. Free shipping promotions may apply for qualifying orders.
 

6. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via SMS or email to monitor your delivery.
 

7. Can I return or exchange an item?
Yes, returns and exchanges are accepted within 7 days of delivery. Items must be unworn, unwashed, and in their original condition. Custom or personalized items cannot be returned unless faulty.
 

8. What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund.
 

9. Do you offer international shipping?
Currently, we only ship within South Africa. International shipping may be available in the future.
 

10. How can I contact BE YOU?
For any inquiries, reach out to us:
📞 065 967 9862